FAQs
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to customers in The USA.
Q: How long will my order take to arrive?
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 2-3 days.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking number via email to monitor your delivery.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other payment methods displayed at checkout.
Q: Can I change or cancel my order?
A: We process orders quickly, so changes or cancellations must be requested immediately after placing your order. Please contact our support team for assistance.
Q: Is shopping on your website secure?
A: Absolutely. We use secure encryption technology to protect your personal and payment information.
Products & Sizing
Q: How do I know which size to order?
A: Each product page includes a sizing guide to help you choose the best fit. If you’re unsure, feel free to contact us for personalized advice.
Q: What materials are your products made of?
A: Our clothing is crafted from high-quality fabrics designed for comfort, durability, and style. Specific material details are listed on each product page.
Q: Are your products true to color?
A: We strive to display product colors as accurately as possible. Slight variations may occur due to different screen settings.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes! We accept returns and exchanges for unworn, unwashed items in their original condition. Please refer to our Return & Refund Policy for full details.
Q: How do I initiate a return?
A: Contact our support team with your order number and reason for return. We’ll guide you through the process.
Promotions & Discounts
Q: Do you offer discounts or sales?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on promotions and special offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order.
Customer Support
Q: How can I contact customer service?
A: You can reach us via email at Lita@Ushuaia-Clothing.Shop or Charlie@Ushuaia-Clothing.Shop or through the contact form on our website. We aim to respond as quickly as possible.